10 years as a remote UX Design consultant
Senior Product Designer I, Agent Platform
Why I’m applying to HubSpot
I am excited about the opportunity to work on a product, long-term. I have years of experience executing the entire UX process, from discovery to launch. I am skilled at turning complicated workflows and data-rich systems into simple user interfaces. I have years of experience with cross-functional collaboration and believe that everyone involved in the design process brings something valuable to the table.
Case Studies
LIVEOAK TECHNOLOGIES: VIDEO CONFERENCE DESIGN
Led interaction and product experience design for a complex communication platform that heavily contributed to LiveOak’s acquisition by DocuSign.
How this is relevant to the position:
Worked directly with Engineering to take a technically complex process and turn it into a straightforward user interface for Agents and Participants.
Complex, multi-state system that features scalable patterns and states.
Managed a revolving door of designers and maintained design consistency across a large multi-flow system
Turned an analog experience of notarization into a seamless online experience.
THE AMERICAN BOARD OF RADIOLOGY: PHYSICIAN CERTIFICATION EXAM
Transformed a lengthy certification exam into a quick quiz, thrilling users and creating a recurring client.
How this is relevant to the position:
Complex, data-rich system that includes progress graphs and charts with different status states that were created with real working conditions in mind.
Mental model design - created a simple, easy to use interface that keeps the deep logic and complexity transparent to users.
Translated technical capabilities into a clear, actionable user experience
Prototype and usability research to validate design decisions
NEOLOGY: PRODUCT DESIGN OF CORE FLOW
Translated business requirements and user needs into an intuitive design that helped Neology win the largest bid in State Road and Tollway Authority’s history.
How this is relevant to the position:
Admin/Management experience design.
Complex, data-rich system that has data tables, multi-status calendars, and operational cards.
Navigated ambiguity by working with no visual foundation or establish patterns.
Shaped strategy and exercised strategic initiative by adding a visual concepting round and making time for extra screens
SOLARWINDS: WEBSITE REDESIGN
Brought a two-year stalled project back to the discovery phase, uncovering a huge blocker, resulting in internal alignment, an intuitive user journey, and a site launch in under a year.
How this is relevant to the position:
Navigated ambiguity by identifying a client team misalignment and working to resolve it, which propelled the project forward to completion.
Cross-functional collaboration with Marketing, SEO, and Creative teams to drive coherence across product surfaces.
Moderated generative research and used the findings to shape the product.
Mentored the client UX team and helped develop their design system.
What Clients Have Said
"We primarily work with one project manager, Lindsay (Senior Consultant). She’s awesome, and we love working with her. We really like their flexibility and our ability to parallelize and use multiple Sliders simultaneously.”
Alex Hardy, Co-Founder & Head of Product, Liveoak Technologies, Inc.
"We worked with Lindsay [and other team members]. I can personally attest to each member of the team displaying remarkably clear communication skills and universally bringing positive, helpful attitudes to the table. I have not worked with another agency that was more willing to take time to answer questions and clarify where needed. So helpful.”
Jonathan Morgan, UX Designer at SolarWinds
Think I might be a good fit at HubSpot?
Let’s chat! Email me at linwincreative@gmail.com